Return & Refund Policy
Thank you for shopping with REN.
We want you to be completely satisfied with your purchase.
Eligibility for Return
- Returns are accepted within 7 days from the date you receive your order.
- Items must be unused, unopened, and in original packaging.For hygiene reasons,
- we cannot accept returns of opened personal care products (e.g. body wash, shampoo).
Non-Returnable Items
- Products purchased during clearance or promotion campaigns.
- Damaged items caused by misuse or improper storage.
Damaged or Wrong Item
- If you receive a defective, damaged, or incorrect item, please contact us within 7 days.
- We will provide a replacement or full refund (including shipping costs).
How to Return
- Contact our customer service at hello@shhlglobal.com with your order number and photos of the product.
- Our team will review and confirm the return instructions.
- Refunds will be processed within 5–7 business days after we receive and inspect the returned item.
Contact Us
For any questions regarding returns or refunds, please reach us at:
📧 hello@shhlglobal.com